Reference

The Rules That Govern Your Account with Us

Everything on mbigaming — from how your account is created to how your Touch 'n Go eWallet or GrabPay deposit is processed — operates under a defined set of legal terms.

Account TermsPrivacy & DataPayment ConditionsJurisdiction NoticeUser Rights
mbigaming The Rules That Govern Your Account with Us
ACCOUNT SECURITY

How We Handle Your Data and Account Integrity

Data Retention

We retain account and transaction data — including records of Boost and GrabPay payments — for the period required under applicable law. You may request a summary of what we hold at any time.

Cookie Policy

We use session and preference cookies to keep your account state across pages and devices. You can manage cookie permissions through your browser settings; disabling them may affect platform functionality.

Account Security

Your account is protected by OTP-based login verification. If you suspect unauthorised access, change your password immediately and contact us via live chat to flag the session for investigation.

Requesting Changes

To update personal details such as your registered name or contact number, submit a request through the Account Help section. Verification is required before any sensitive detail is amended.

LEGAL CONTACT PATHS

How to Reach Us on Policy or Account Matters

Live Chat Connect through the live chat icon on any page of the platform. For account or legal queries, our team will escalate to the appropriate department during operating hours.
Email Support Send your query — including data requests, account disputes or policy concerns — to our support email. We aim to acknowledge within one business day and resolve within five.
Account Help Centre Log into your account and navigate to the Help section to submit a formal request for data access, correction, or account closure. All requests are tracked and responded to in writing.

Common Questions About Our Legal Terms

If something in our legal framework is unclear, these answers cover the questions we hear most. For anything not addressed here, reach out through live chat or email and we will give you a direct, written response.

Our terms apply to your account and activity wherever access is permitted under local law. If local law in your region restricts access, eligibility may be limited or unavailable.

Yes. Log in, go to the Account Help section and submit a data access request. We will respond in writing with a summary of what we hold and how it is used.

We retain certain data after closure for the duration required by applicable law — typically transaction records and identity verification files. You will be informed of the specific retention period on request.

Raise the dispute within 30 days of the transaction. Contact support via live chat with your Touch 'n Go eWallet, Boost, or GrabPay transaction reference and we will investigate and respond in writing.

We notify you before any material change takes effect, either through an in-platform message or to your registered email. Continued use after that notice is treated as acceptance of the updated terms.

The core account terms are uniform across Malaysia. Local law is what determines access and eligibility in any specific region — the platform terms themselves do not vary by city.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.